Refund and Returns Policy
Refund and Returns Policy
At 99Based Clothing, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy explains how you can request a return, exchange, or refund.
Returns
If you change your mind about your purchase, you may request a return within the applicable return period stated for your order.
To be eligible for a return, the item should be:
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Unworn and unused
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In its original condition
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Free from stains, damage, or alterations
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Returned with original tags and packaging where applicable
Please make sure returned products are packaged securely to prevent damage during transportation.
How to Request a Return
Before sending an item back, please contact our customer service team.
Email: info@99basedclothings.de
When contacting us, please provide:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos, if the item is damaged or faulty
Our team will review your request and provide the appropriate return instructions.
Refunds
Once we receive your returned item, it may be inspected to confirm that it meets the applicable return conditions.
If your return is approved, your refund will normally be processed using the original payment method.
The time required for the refund to appear in your account can depend on your payment provider or bank.
Faulty or Damaged Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please send us your order number and clear photographs showing the issue. We will review the problem and work with you to find an appropriate solution.
Your statutory consumer rights remain unaffected by this policy.
Incorrect Items
If you receive an item that does not match your order, please contact us at:
Please provide your order number and details of the item you received. Our team will provide further instructions.
Exchanges
If you would like to exchange an item for a different size or product, please contact us before returning it.
Exchanges are subject to product availability. If the requested replacement is unavailable, an eligible refund may be offered instead.
Sale and Discounted Items
Sale and discounted products may be subject to specific return conditions. However, applicable statutory consumer rights regarding faulty, defective, or incorrectly described products are not affected.
Please check the product information and applicable return terms before completing your purchase.
Items That May Not Be Returnable
Certain products may be excluded from return where permitted by applicable law. This can include personalised or custom-made items and certain sealed products that are unsuitable for return for hygiene reasons after opening.
Any applicable exclusions will be communicated where required.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the applicable consumer rights.
If you receive a faulty, damaged, or incorrect product, please contact us before returning it so that we can provide the correct instructions.
Important Information
Please do not send a return without contacting us first. This helps us identify your order and process your request correctly.
We also recommend keeping your return tracking information or postage receipt until your return has been completed.
Nothing in this policy is intended to restrict your legal consumer rights.
Contact Us
If you have any questions about our refunds, returns, exchanges, or your order, please contact 99Based Clothing:
Email: info@99basedclothings.de
Our customer service team is available to assist you with your return or refund questions.
Thank you for choosing 99Based Clothing.